Frequently Asked Questions
Everything you need to know about shopping with ZITY, from sizing to shipping.
How do I know which size to choose?
Each ZITY product page features a detailed 'Size Guide' button. We provide specific measurements for every garment and include the model's height and size for reference to help you find the perfect fit.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and start your exchange or refund process.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for 1-2 day delivery. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you ship internationally?
Yes, ZITY ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated automatically during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
ZITY is committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% sustainable materials by 2026.